FAQ

Yes, for children age 12 and under. Please see the regular and holiday child fares on the Martha’s Vineyard page.

Seastreak reserves the right not to accept any passenger under the age of 13 years, unless accompanied by an adult.

We do not offer a senior discount to/from New Bedford.

ALL TICKETS ARE NON-REFUNDABLE, unless Trip Protection is purchased (please see terms below). Exchanges can be made for a fee prior to the intended date and time of departure. Once the boat has sailed, tickets are not exchangeable, and the value is forfeited; the ticket will be marked as a no show, and you will be required to make a new reservation. All credits are valid for travel within the same calendar year as the original date of travel.

For passengers traveling between New Bedford, and Martha’s Vineyard, or Nantucket: Passengers who need to make changes to their reservations will be charged a per-ticket service fee.

Trip Protection Terms: New Bedford customers who purchase trip protection are able to refund their ticket(s) and parking pass up to two hours before their planned departure time. If your ticket is for a departure earlier than 9:30 AM, you must notify Seastreak by 5PM the day before travel. Trip protection prices are per-ticket and dependent on the ticket type (one-way or round trip), and for which island your ticket has as its destination. The trip protection waives the exchange fees normally assessed for date, or time exchanges. Your exchange must be made within the same time period listed for trip protected refunds (see above). Waiving of exchange fees is limited to one exchange; any additional changes to the date, or time of a ticket will incur a per-ticket exchange fee. Once the boat has sailed tickets are not refundable, or exchangeable, and the value is forfeited; the ticket will be marked as a no show, and you will be required to make a new reservation. Trip protection cannot be added to an order after the purchase is completed and is not refundable.

We do recommend making advance reservations especially for travel during our peak summer season. Reservations can be made online, over the phone, or in one of our ticket offices.

Yes, pre-payment in full is required to secure a reservation. We accept Visa, MasterCard, Discover, and American Express.

Purchasing tickets in advance is highly recommended. Tickets may be purchased at the vessel on the day of travel on a first come basis, however we cannot guarantee seating and availability.

If a departure is sold out, we will try to accommodate passengers that wish to stand-by for boarding. If you would like to stand-by for a sold-out departure, you must purchase a ticket for the next available boat in the ticket office. Stand-by passengers are boarded on a first-come, first-serve basis from the stand-by line located at the boarding gate. All stand-by passengers must be parked and present at the terminal in the stand-by line when unclaimed reservations are released. Unclaimed reservations will be released 3-5 minutes prior to departure after all ticketed passengers have been boarded.

All tickets purchased online will be emailed to the email address provided at the time of purchase. All tickets purchased in person will be printed out at the time of purchase.

The Oak Bluffs ticket office is a seasonal port, and hours may vary. During peak season the ticket office is open Monday – Friday from 6:30 AM- 8:00 PM, and on Saturday- Sunday from 8:00 AM until 8:00 PM.